- 20074
- Corporate & Investment Banking
- Group Operations (CIB)
- Banking
- South Africa
- Gauteng
- Constantia Kloof
- SBG10
Job Details
Group Operations: a range of essential and complex services to ensure processes across the bank work as effectively and efficiently as possible
Job Purpose
Responsible for ensuring that laid down operational procedures and processes are correctly executed to enable effective operational business performance and also ensuring that team achieve productivity and quality standards.
Key Responsibilities/Accountabilities
Productivity and Service
• Ensure the effective day-to-day business performance by ensuring that:
o staff meet quality and productivity standards
o Managing staff performance
o work is processed timeously and accurately and meeting cut-off times
• Following up on queries and ensure that internal and external clients are kept informed of developments relating to their queries, request, etc.
• Ensuring that queries are replied to within turn-around times (Foreign Bank/Internal and External customers/Nostro)
• Delegating of work to subordinates and ensuring its completion
• Managing the Work flow alerter to detect any transactions not released on applicable systems ie. Workflow or Retail Forex
• Ensure the meeting of individual team member’s daily agreed targets as per the enduring performance management contract (EPM).
• To review and update working instructions in line with ISO 2001 requirements and ensure that staff consistently adhere to working instructions
• Overall management of relationships between the area of responsibility and internal business partners
• Deliver excellent service that meets and exceeds client expectation
Cost and Control
• Ensuring that due diligence checks is conducted and special instructions are complied with.
• Ensuring that reports are actioned timeously namely, Codac (All reports on the banks report storage system – Storqm) Forex Settlement suspense account, and Forex General Account.
• To check and sign off Bi-monthly revenue leakage report.
• Control sign on registers and authorise overtime
• Monitoring and controlling of the costs (Losses, Telephone, overtime and Taxis, Stationery and Revenue recoveries) for area of responsibility
Compliance and Risk Management
• Ensure that all routine controls relative to the service area are applied effectively to ensure that risk is minimized.
• Ensure that all preventative measures are utilized to avoid fraudulent transactions.
• Complete relevant compliance training for self and subordinates within respective deadlines.
• Attend to the following exchange control exceptions reports : Balance of Payments(BOP) Invalid Report and Balance of Payment(BOP) Rejection Report .
• Minimising risk by adhering to laid down procedures in terms of Exchange Control Rulings.
• Ensure daily / monthly / quarterly routine checks are carried out where applicable to the section.
• Ensuring that subordinate staff is continually updated on procedural system and policy changes.
• Prioritising high-risk issues adhering to the escalation process for unresolved items where required. .
• Reporting of any risk incidents or potential losses to Risk and Compliance team within agreed SLA of 48hrs.
• Submit Root cause analysis reports with all incidents reported.
Leadership and Managing of People
• Monitors and manages the daily performance of staff within the area
• Ensures that there are weekly performance monitoring discussions with each staff member
• Monitors and ensures that work is distributed evenly and fairly to all staff on a daily basis
• Provides on the job coaching and guidance to staff as required
• Ensures that staff are aware of all the bank’s policies and procedures that impact them, e.g leave and absenteeism policies
• On an on-going basis, identifies staff’s training and developmental needs and brings them to the attention of the manager
• Proactively and promptly escalates any emerging people management issues to the line manager for resolution.
• To chair daily staff connect sessions with their team and escalation of any unresolved issues raised to the manager.
• .Effective decision making by identifying and understanding issues, problems and potential losses in terms of reporting and referring any potential losses/ problems to the Manager.
• Monitoring of subordinate staff time management (usage regarding personal e-mails / private telephone calls) and ensuring that it does not impact negatively on work performance.
• Effective and regular communication to subordinate staff on matters affecting them and the business
• Coaching and motivating subordinate staff.
• Management and monitoring of subordinate staff absenteeism, leave records and lunch hour rosters
• Provide staff performance feedback to the manager and assist the manager with the enduring management process, by also being a part of the staff performance discussion
Preferred Qualification and Experience
Qualifications
Diploma in Banking
Diploma in Banking
White Belt Training Six Sigma (Advantageous)
Bachelor’s Degree (Advantageous)
Experience Required
Experience Required
The incumbent is expected to have 5-7 Years eperience in the following:
Experience within a foreign exchange payments environment as well as Society for worldwide international financial telecommunications(SWIFT)
Retail Forex System, Trade Finance System, Intellimatch, Bank credit systems
Experience in supervising or managing staff
Knowledge/Technical Skills/Expertise
System knowledge
Retail Forex System, Trade Finance System, Intellimatch, Bank credit systems
Proficiency Level: SEASONED - Applies concepts without requiring supervision, able to provide technical guidance when required
Foreign Exchange and Society for worldwide international financial telecommunications (SWIFT) knowledge
Knowledge of exchange rates, conversions, balance of payments reporting(BOP), exchange control regulations, formatting of Society for worldwide international financial telecommunications messages(SWIFT)
Proficiency Level: SEASONED - Applies concepts without requiring supervision, able to provide technical guidance when required
Computer Literate
Knowledge and the ability to work on MS Office, Excel/Word, Internet and MS Outlook.
Proficiency Level: PROFICIENT - Clear knowledge and application of the concept
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment.
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